Cancellation terms

Payment for the stay is made at the time of booking.

We are a small property and therefore vulnerable to cancellations.

100% of the amount paid is refunded if cancelled 21 days before the arrival date.

50% of the amount paid is refunded if cancelled 14 days before the arrival date. If cancelled later than 7 days before the arrival date, the amount paid is not refunded.

Other terms and conditions

Check-in is from 15.00 (3:00 PM) and check-out is until 11.00 AM.
Guests acknowledge joint and several liability for all services provided until full settlement of bills.
Guests will be held responsible for any loss or damage to the rooms caused by themselves, their friends or other persons for whom they are responsible.
The hotel management is not responsible for your personal belongings and valuables such as money, jewelery or other valuables left by guests in the rooms.
Minimum age is 12 years but can be considered on an individual basis.
Regardless of cost instructions, I acknowledge that I am personally responsible for payment of all costs incurred during my stay.
As this is an old house and quite easily heard through we will keep quiet until 11:00 PM out of consideration for all guests.
Be respectful of hotel staff and other guests.

Privacy statement

Kramsjø AS is the controller of the processing of personal data as described in this privacy policy. In this privacy policy we explain what kind of personal data we store and how we process it. This privacy policy applies to: https://kramsjø.no and https://kramsjo.no.

Personal data we collect and process

We process the following categories of personal data:

Basic information: Name, date of birth
Contact information: Address, telephone number, email address
Payment information: Transaction information, payment method
Customer history and customer engagement: Order and delivery information, shopping cart movements, discount codes, loyalty program information, active products and agreements as well as products and services you have had in the past, how much and how often they are used, status of products/services
Customer activity: Reading and action history from apps, websites or electronic communications we send out. As well as technical information about the devices you use.
Cookies: see our information about cookies here - https://kramsjø.no/cookies

Personal data is collected directly from you through information you provide to us and in connection with your use of our services and products.

How we use personal data

Delivery of service/conclusion of agreement

We use your personal data to fulfill our agreements with you, i.e. when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

Administration of customer relationships

We use your personal data to administer our customer relationship with you. This may include customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Analysis, business development and improvement of services

We are constantly working to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example by you receiving emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the opportunity to opt out of parts of this processing by, for example, opting out of receiving emails from us. In addition to this, we may also ask you for consent to use your personal data for so-called profiling, where we infer interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

Comply with legal obligations

In some cases, we are required to process personal data for the purpose of other legal obligations. An example of this is information related to sales, which we are obliged to record and store in accordance with the Norwegian Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to comply with a legal obligation to which we are subject.

Your rights

If you wish to exercise any of your rights, please contact us at stig@kramsjo.no.

Right to access your own information

You can request a copy of all information we process about you. Please contact us at the email address above to exercise your right to access.

Right to correction of personal data

You have the right to ask us to correct or supplement information that is incorrect or misleading.

The right to erasure of personal data

You have the right to have your personal data erased without undue delay. You can therefore ask us to erase information about you at any time. However, please note that information that we are required to retain for other legal obligations (such as the Norwegian Accounting Act) will not be deleted.

Restriction of processing of personal data

In some situations, you can also ask us to restrict the processing of information about you. You do this by managing consents or reservations in our solutions.

Objecting to the processing of personal data

If we process information about you on the basis of our tasks or on the basis of a balancing of interests, you have the right to object to our processing of information about you. You do this by managing consents or reservations in our solutions.

Data portability

We hope you will let us know if you believe we are not complying with the rules in the Personal Data Protection Act. Please first let us know through the contact or channel you have already established with us. You can also complain about our processing of personal data. You can do this to the Norwegian Data Protection Authority. This privacy policy is based on a template for personal data protection declaration from gdprcontrol.no